Digital Transformation

Root Cause Analysis Example with 300 Servers and without Emotion with Benjamin Pulatie

Root Cause Analysis Example with 300 Servers and without Emotion with Benjamin Pulatie

IT executives have too many root cause analysis examples to count. Benjamin Pulatie is a leader and entrepreneur who’s no different. But because of his mega hot mess he learned how to take control when everyone was in charge but no one was in control; and check his emotions at the door.

Listen to this Hot Mess Hotline episode as Ben describes how he methodically evaluated what wasn’t working across 300 servers to find a solution that was costing millions of dollars a day.

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Leaders Aren’t Fortune Tellers, But They Are Risk Takers with Pamela Diaz

Leaders Aren’t Fortune Tellers, But They Are Risk Takers with Pamela Diaz

Leadership is about taking risks, not seeing into a crystal ball. Pamela Diaz is a leader that asks her team to trust her enough to take risks with her. And she returns that trust with empathy. Here at The Change Architects, we work with a lot of teams that demand all their questions be answered from their manager before they move forward with plans — which stalls progress and problem solving. And it’s simply impossible. Fortunately there’s another way and Pam knows what’s up.

This was a fun conversation. Listen in to this episode where I reference Indiana Jones and Turduckens. Pinky swear they’re both related to change management.

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Resistance to Change Isn’t What You Think It Is with Jessica Carroll

Resistance to Change Isn’t What You Think It Is with Jessica Carroll

Resistance to change doesn’t always show up in your team like you think it does. Jessica Carroll is an executive who has driven multiple digital transformations as a CIO and Chief Customer Experience Officer. The same lessons that apply to “going to the cloud” also apply to digital transformation and how to use AI in 2023. In this episode we discuss how it’s easy for the leader to think their teammates are resisting, but they really might just need more information; think about the problem from a different perspective; or need to wrap their head around the project in a way that’s different from you.

Listen in to this episode where Jessica describes how you can move your team from needing more information to action.

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