How 1 Powerful Question Changed an Entire IT Team

Oct 9, 2020 | Hot Mess Hotline Podcast, Team Training, Workplace Communication

In the process of solving your hot mess, sometimes you create 10 new hot messes. But sometimes, you solve them all by employing great team communication strategies, incremental change, and a can-do attitude. Asking “What CAN we do to make this work?” along the way can bring the shift in perspective that you team needs.

In this Hot Mess Hotline episode, Global Vice President of IT, Mike Loggins, and I discuss how asking this question shifted his team, first literally by finding them a new space to work in and outfitting it for less than $3000! Then, asking this question consistently led to breaking down some common barriers and showing Mike’s mid-level leaders how to improve communication within a team with incremental change.

As you’ll hear from Mike, he thought he was communicating, but then learned the hard way what he was really doing. One of the biggest takeaways was the need for incremental change instead of expecting one, huge, drastic change to take place overnight. Mike’s team used their “What CAN we do to make this work?” question to drive these incremental changes as they solved for smaller problems along the way. This also helped showcase real results to keep the team motivated.

This is a great takeaway for leaders who find themselves in a longer-term hot mess, which can sometimes lead to indecision and becoming stuck. Asking “What next?” or “What now?” keeps the team focused on moving forward in a positive way. 

Listen to this episode of the Hot Mess Hotline to learn how Mike and his team drastically pivoted their physical position to improve their communication and success. If you know a CEO or leader who has encountered a hot mess, I’d love to talk to them about their experiences and what they learned on a future episode! Send me a message at

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About Mike Loggins

With 20+ years of experience as an IT leader, I have been integral to strategic business alignment, performance acceleration, customer success, & standardizing global IT operations. As an influential leader, I have effectively led 300+ IT professionals worldwide to steer the direction of the corporate vision concerning the critical need for modernized IT operations. It is my passion to utilize my visionary approach to consistently pioneer change, advocacy, & critical IT involvement while also focusing on marketplace positioning for accelerated ROI.