Friends, by now you know that I love to share tips and tricks on how you can fix your hot messes! Today’s post is great if you’ve been asking “What is executive coaching?” after watching some of our videos.
This is a great success story from an executive coaching client who used our time together to improve his work and his team in 2020. It’s also a great example of Gen X in the workplace and indicative of some of the top frustrations of small business owners.
Here’s his story!
My client and I got started with coaching right as COVID-19 was rocking the world. He’s on the partner track in a large accounting firm and needed help with time management.
My client has been with his firm for more than 15 years. As a proud Gen Xer, he learned from Baby Boomers and older Gen Xers on how to be successful: work hard and fast; pick up skills along the way; support your manager whenever needed; and teach the younger generation when/if you can.
Baby Boomers often taught their staff how to work by throwing them into the deep end: sink or swim. Gen X in the workplace followed suit. They just learned how to work in these cultures and are often left perplexed with why this doesn’t work with Millennials. In contrast, Millennials were taught to learn with very specific instructions and feedback. Their expectation is that they are given swimming lessons with floaties on, not thrown into the deep end.
As my client learned during coaching, he also needed to take more responsibility for training his staff. He realized that what he was doing wasn’t working. He was teaching them, but not holding them accountable to really learning. He had a lot of late nights correcting his team’s work and a lot of projects that came in just under the wire.
I see many managers doing this: skimping on their team’s development because they think it takes too much time. Then the manager is left with more work in the end because their team can’t deliver correctly.
During our coaching, my client learned that he didn’t need better time management skills. He needed to lead through his values in a new way and really take responsibility for engaging, training, and developing his junior staff. He couldn’t be freed up to do better work until they were too.
Once he saw his problems from a new perspective, he was a quick study! He even had a complex transaction a week ahead of schedule. His boss even noticed how much happier and confident he was.
Friends, these are my favorite stories. I’d love to add your executive coaching or team training success story to my growing list of happy clients!