How This IT Team Couldn’t Change Their Culture and Communication Until They Changed Where They Sat

Oct 8, 2020 | Executive Coaching Blogs, Hot Mess Hotline Podcast, Workplace Communication

Mike Loggins and I discuss how to improve communication within a team on this episode of the Hot Mess Hotline. When it came to team communication strategies, Mike had some ridiculous ambiguity on his hands.

Mike used to believe that if the leadership of the organization just designed the best processes and bought the newest technology then, voila, there will be transformation and cultural change.

Here’s what it really takes: thinking from a new perspective. Mike and his team figured out that those beliefs were short-sighted and the current strategies weren’t effective. But even after this realization, their work wasn’t finished. Some people changed, others didn’t, and those that embraced change became overburdened.

Problems escalated beyond where they should, with top leaders being brought in to handle conflict that should have been taken care of by the immediate mid-level management. Furthermore, the leadership didn’t know what team communication strategies would be most effective or how to build trust at work among the conflicted teams.

Mike even encountered a situation where one manager went behind his back to bring in a new unapproved system. This manager didn’t understand what Mike had learned: tying success to a shiny new tool instead of determining the root cause of the problem will ultimately not work. Rather than help his team, this manager delayed success and caused conflict with Mike. 

Listen to this episode of the Hot Mess Hotline to learn how Mike’s team initially tackled their change initiatives, then listen to part 2 of Mike’s interview here where we talk about how to really improve communication within a team and how Mike made quick but ultimately very impactful change on a low budget.

The Hot Mess Hotline brings in CEOs and other leaders share their experiences on the hot messes they’ve landed in and the skills and experiences they used (and learned) to get out of them! If you know a CEO or leader whose experience would be a great one to learn from, please let me know at

Listen to this episode now! 

Subscribe to the Hot Mess Hotline now and never miss another episode, including quick tips, webinars, and in-depth interviews with leaders who have landed in a hot mess (and how they overcame it).

Listen on Libysn
Listen on Apple Podcasts
Listen on Stitcher
Listen on Spotify
Listen on Google Podcasts

Lead powerful meetings and create purpose, participation and problem solving for your most valuable time

Download this toolkit and you'll get resources to:

    • Easily manage task items from every meeting
    • Design agendas quickly and allow folks the right info to prepare
    • Hold your next effective staff meeting with focused content
    • Run a quick daily meeting so your team gets more shit done
    • Have your staff turn in meaningful updates so meetings are shorter
    • Start meetings in an engaging way. Get everyone to laugh, not roll their eyes.

About Mike Loggins

Mike Loggins is not only the Global VP of IT at SMC, he is a transformative leader raising the bar for awesome across the organization, and a Pro Troublemaker! Mike has worked in the IT space for many years, but has spent the last 14 years at SMC. Mike’s vision for how amazing it is to work at SMC is one many leaders should model. He values inclusion, growth, support, diversity, empathy, career advancement for his team, and a catalyst mindset.

About SMC 

SMC partners with our customers to discover creative ways to reduce overall compressed air and electrical consumption more than anyone else in the industry. Their comprehensive approach focuses on consuming less raw materials in their manufacturing process by making our products smaller, lighter and extending the operating life. Learn more at

Related Posts

What’s the Difference Between Orientation and Onboarding?

What’s the Difference Between Orientation and Onboarding?

What’s the Difference Between Orientation and Onboarding? And why does it matter? With turnover and retention being very painful and expensive problems (especially right now!), leaders need every tool at their disposal to help the right people stay. Onboarding is an incredibly powerful tool and we have the stats to back it up!!

Plus it’s not really about the expense, it’s about welcoming people into your culture, showing them a good time, giving them the tools and information to be successful, connecting them to their colleagues, and demonstrating that you want them to be successful in their role.

read more
Hot Messes Make You a Stronger Leader with Jerry Jones

Hot Messes Make You a Stronger Leader with Jerry Jones

Stronger leaders are made through multiple hot messes. Jerry Jones, former president of Cannon IV, shares his decisionmaking, sleepless nights, and strategy pivots during some tumultuous times. In this Hot Mess Hotline episode, he shares how 50% of their revenue evaporated in 90 days because of a supplier’s switch in sales strategy.

This episode is powerful for those leaders who feel fatigued by change or have teams who are complaining about too much change. “Why can’t things just go back to normal?” When change is forced upon your team because of external factors, there is no going back to normal. There’s a new reality which forces new ways of working and new needed results.

read more
When You Lose Your Job and It’s Your Whole Identity with Steve Spiro

When You Lose Your Job and It’s Your Whole Identity with Steve Spiro

What do you do when you lose your job and it’s your whole identity? Steve Spiro has been there and has some words of advice! Almost every successful leader I know has been fired from a job and/or had a crisis of conscious. They often go hand-in-hand because we over invest our happiness in the role we play at work, the title, the salary, the perks.

During this episode of the Hot Mess Hotline, Steve shares with us the power of mentorship, foresight, and what to rely on instead of your job for your identity. I also share what I went through when I lost my identity.

read more