How To Improve Communication

Aug 31, 2020 | Downloadable Tools for Leaders, Workplace Communication

You already know how important team communication (and your team communication strategies) are to success.

In my last video, I talked about how to build trust among your team. Today, we’re talking about how to improve communication!

Honestly, I think communication is the BIGGEST factor for success! When you talk about how to improve change management, making sure that you know how to improve communication within a team first is absolutely critical.

In today’s video, I’m talking about the Golden Idea for professional communication and team collaboration and giving you three great resources, including “How to Give (Great) Feedback,” my Situation – Behavior – Impact tool.

Check out the video below for my thoughts!

And if you haven’t already done so…go ahead and sign up for The Pro Troublemaker Nation newsletters while you’re here! I’d love to give you first-access to my latest content.

After you’ve checked out the video, won’t you head down to the comments section? We want to hear from you! What are your best team communication strategies? How do you improve communication within your team?

You can make a real difference for someone else when you share your story. So don’t be shy about leaving a comment. Every little bit of wisdom helps!

Make sure to download “How To Give (Great) Feedback,” my tool to help you communicate with your employees using Situation – Behavior – Impact!

Learn more about my other favorite tools, Radical Candor and Marshall Goldsmith’s FeedForward!

Listen to this video as an audio podcast!

 

Read the full transcript here:

Hey there friend, it’s Stefanie Krievins, founder of the Pro Troublemaker Nation where I share tips and encouragement so you can fix your hot messes. Today, I want to talk about how to improve communication with your fellow team members.

So, this is a two-fer. In the last video, I talked about how to build trust. Today, I’m talking about how to build and strengthen communication within the team. These are the two most common problems that my clients bring me in for and then I help them solve for through executive coaching, team coaching and other trainings. So, here’s the secret to increased and better communication within team. You have to give them more tools in their toolbox.

There are so many secret awesome processes out there to increase your team’s ability to communicate. But, there is not one catch-all to solve all of your problems. And so, I think as leaders sometimes we think, “Oh if we could just learn this one tool, that will fix it.” And in my experience, often time your team needs three, four, five, 10 tools to adapt to a variety of situations before you can say you have improved, increased communication.

And, you have to be willing as a leader to really dig in with your team and ask them the questions what’s not working about communication? What business results are we not getting because we don’t communicate well? How does not communicating impact our team?

Don’t just let the complaint of, “well, we don’t communicate enough” fly. You really have to ask about five more questions behind that statement to really figure out what’s going on to then determine what tools will be most helpful.

So, I know I’m not giving you the silver bullet today because there is no silver bullet. Here are my three favorite tools that I think you should pick up. The first is a book called “Radical Candor” about how to care personally and challenge directly within a team which leads to increased communication. It’s fantastic.

Number two is the feedback process called Situation-Behavior-Impact. We’ll put these links in the notes with this blog post over on stefaniekrievins.com.

And then third is a tool from Marshall Goldsmith who is the executive coach of all executive coaches. He has a process that’s even better than feedback. It’s called feed-forward which is about, when someone asks you for advice about a future activity, you give it in a structured way.

It’s a really amazing process to one, increase communication, two, increase trust between two individuals, but then, provide guidance on how someone should adjust their behaviors in the future because the future’s always safe to talk about. The past can get hairy and emotional when we start bringing it up. So, dear leader, this is my advice.

If you’re having communication problems on your team, bring in more tools. Don’t expect your team members to just pull them from thin air and start behaving correctly. They need more guidance from you. All right, wherever you are watching this video, I wanna hear from you. How has increased communication improved your team results? How have you seen decreased communication really bankrupt a team? ‘Cause your stories gonna help us all learn and do better in the workplace. All right my friend, let’s get off the internet. Let’s get the real work done and I’ll see you next time.

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