Action and empathy move at different speeds in companies. Don Monistere is a longtime IT leader who has driven a lot of change. He’s led the acquisition and merging of several companies and freely admits that plans on paper sometimes sound great and play out in the real world in a terrible way. He cares deeply about his people and he has a strong bias for action. For those of us who have a bias for action (me included) it’s easy for us to run over people, push them out of the way, or dismiss their concerns because it slows us or the result down. Bottom line is that we end up with less people following us because they don’t want to keep up, can’t keep up, or think we’ve lost our minds.
Listen in as Don describes how he now prioritizes listening and empathy over action and how that leads to more buy in.